Most frequent questions and answers
First, we would like to apologize to you, for this inconvenience. To process an exchange for your damaged goods, please fill out the form below.
Please select “Damage Goods” under REASON and upload a picture of the damages.Please do not forget to include your Order number.
we take 1-2 business days to process the claim.
You can return any product, one of two ways.
1. Stop by one of our physical locations in NYC
Sama Department Store | 2458 Grand Concourse, Bronx, NY 10458
Sama Department Store | 1 E Kingsbridge Rd, Bronx, NY 10468
2. Fill Form below. Choose “Return” for your option in REASON. Please do not forget to include your order number. We can schedule a pick-up right to your door steps. There will be a pick-up & restocking fee of no more then 15%.
when in doubt, email us [email protected]
No. Our products and services only requires a minimum amount.
At the current moment, we only deliver to New York City.
Queens | Manhattan | Brooklyn | Bronx