SAMA Department Store
2458 Grand Concourse
Bronx, NY, 10458

SAMA Department Store
1 E Kingsbridge Rd
Bronx, NY, 10468

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Customer Service

Store Phone


Most frequent questions and answers

First, we would like to apologize to you, for this inconvenience. To process an exchange for your damaged goods, please fill out the form below.

Please select “Damage Goods” under REASON and upload a picture of the damages.Please do not forget to include your Order number.

we take 1-2 business days to process the claim.

You can return any product, one of two ways.

1. Stop by one of our physical locations in NYC

Sama Department Store | 2458 Grand Concourse, Bronx, NY 10458

Sama Department Store | 1 E Kingsbridge Rd, Bronx, NY 10468

2. Fill Form below. Choose “Return” for your option in REASON. Please do not forget to include your order number. We can schedule a pick-up right to your door steps. There will be a pick-up & restocking fee of no more then 15%.

No. Our products and services only requires a minimum amount.

At the current moment, we only deliver to New York City. 

Queens | Manhattan | Brooklyn | Bronx

Phone: 347-200-3145
Mon – Sat | 9am – 6pm

Email: [email protected]
respond times are with 1 business day.

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