How do I return a product?

You can return any product, one of two ways.

1. Stop by one of our physical locations in NYC

Sama Department Store | 2458 Grand Concourse, Bronx, NY 10458

Sama Department Store | 1 E Kingsbridge Rd, Bronx, NY 10468

2. Fill Form below. Choose “Return” for your option in REASON. Please do not forget to include your order number. We can schedule a pick-up right to your door steps. There will be a pick-up & restocking fee of no more then 15%.

when in doubt, email us [email protected]

How long do I have to return my item? 

You have 7 days from the date of delivery to return your item. 

What are Final Sale Items?

All ON SALE items.

What other details do I need to know about SAMA’s Online Return Policy? 

  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns, including missing items, and damages, must complete form, below us.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • Returns are processed within 1 business day after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 3 days of delivery.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-SAMA items sent to our Distribution Center will be discarded upon receipt.

Return Form