MUST COMPLETE FORM
How do I return a product?
You can return any product, one of two ways.
1. Stop by one of our physical locations in NYC
Sama Department Store | 2458 Grand Concourse, Bronx, NY 10458
Sama Department Store | 1 E Kingsbridge Rd, Bronx, NY 10468
2. Fill Form below. Choose “Return” for your option in REASON. Please do not forget to include your order number. We can schedule a pick-up right to your door steps. There will be a pick-up & restocking fee of no more then 15%.
when in doubt, email us [email protected]
How long do I have to return my item?
You have 7 days from the date of delivery to return your item.
What are Final Sale Items?
All ON SALE items.
What other details do I need to know about SAMA’s Online Return Policy?
- Items must be free of stains, makeup, deodorant, or wear.
- All returns, including missing items, and damages, must complete form, below us.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- Returns are processed within 1 business day after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 3 days of delivery.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-SAMA items sent to our Distribution Center will be discarded upon receipt.